Our policies

Book online or by text. Color services start with a consultation, and longer services hold the time with a deposit that goes toward the service. Fern confirms by text when you book and again the day before.

Please give 48 hours' notice to cancel or move an appointment. If you are running late, text Fern. She will do what fits in the time left, or rebook if the color can't be done well in it.

If you miss an appointment without notice, the deposit stays with the suite, and Fern may ask for a deposit to book your next visit.

The suite is small and Fern works alone, so appointments are for the client. Please arrange care for children during color visits. A quiet guest may wait with you, one at most.

Some color products ask for a patch test before a first visit, following the maker's directions. Tell Fern when you book if you have reacted to a hair product, and tell her right away if anything itches or burns in the chair. Reactions can happen with any color, and Fern doesn't give medical advice.

Results vary with your hair and its history. If something isn't right, tell Fern within a week and she will look at it with you and say what can be adjusted.

Tipping is welcome and never expected. You can tip at checkout or in cash.

Come with dry, brushed-out hair and no heavy product. Bring photos of color you like and color you don't, and if you have colored your hair at home in the last year, a note of the shade and roughly when.